Credits policy — all sales final

The one-paragraph version

You pay for the Deep Report only after you've already seen a real, measured grade of your own site — so you know the value before you spend a cent. Because the report is delivered instantly and in full, all sales are final and there are no cash refunds. Instead of a refund, your $50 turns into a $50 credit toward development work with Houtos Labs. Pay for more consultation later and that money stacks as more credit too — all of it sharing one 90-day clock that starts at your first purchase. The separate $295 scope fee is the one exception: it's a one-time service fee that isn't credited, but it includes a fresh consultation. That's the whole policy; the detail is below.

All sales are final

Every purchase from Houtos Labs — the $50 Deep Report, any $50 consultation refill, and the $295 development scope — is a one-time charge with no recurring billing, no card-on-file, and no auto-renewal. Because each product is a digital service delivered immediately on payment, all sales are final and we do not issue cash refunds as a matter of policy. What you get instead is described next, and it is designed to be more valuable to you than a refund would be. (Your statutory rights, where they apply, are covered in section 6.)

The $50 becomes a $50 development credit

When you buy a Deep Report, the $50 is not lost and it is not refunded for cash — it converts to a $50 credit that applies, at full face value, toward a future development engagement with Houtos Labs. Our development engagements typically start at $2,500 or more, so the credit is a genuine head start on a real build, not a token gesture.

• The credit is real, tracked in our ledger, and honored when you contract a development engagement with us.
• It is valid for 90 days from the date of your first purchase (see the shared-window rule in section 4).
• We send honest reminders before it expires — a courtesy, never a fake-urgency countdown.
• The credit applies to development work; it is not exchangeable for cash.

This is why we describe the $50 as a deposit, not a cost: it comes back to you as value the moment you decide to build with us.

$50 refills stack — one shared 90-day window

Your Deep Report includes a consultation allowance for the "Ask this report" assistant, shown as a simple "% of consultation remaining" meter. Standard and previously-answered questions are always free and never move the meter; only brand-new questions that need fresh analysis draw it down. If you reach 0% and want to keep asking new questions, you can buy a $50 refill to reset the meter to 100%.

Refills are optional and never automatic, and they follow the same honest credit rule:

• Every $50 you pay stacks more credit. Each $50 refill mints an additional $50 development credit — so every dollar you spend still counts toward your build. There is no cap on how much credit you can accumulate.
• All of your credit shares one 90-day window. The clock is anchored to your first $50 purchase and runs for 90 days. Refills add credit to that same window — they do not reset or extend it, and they do not each start a separate 90-day timer.

In short: keep paying as your needs grow, keep accruing credit toward development, all under one shared 90-day clock that began with your first purchase.

The $295 development-scope fee

When you're ready to move from a report toward an actual build, the $295 development scope is the next step. It is a one-time service fee that opens an evaluation/scope call with Houtos Labs and includes a fresh consultation allowance (the meter resets to 100%). Note clearly:

• The $295 is a one-time, non-creditable service fee — unlike the $50, it is not applied as a development credit toward your engagement. It covers the evaluation and scoping of your project, including a fresh consultation.
• Like everything else, it is one-time with no recurring billing, and (subject to section 6) all sales are final.

We state this plainly so there is no implied promise that the $295 becomes a credit — it does not.

Statutory rights (EU / UK and others)

Our policy is credit, not cash — but the law comes first. Consumers in some regions (for example, the EU and UK) may have statutory cancellation or withdrawal rights for digital services. Where such rights apply to you, they are not removed by this policy: contact us and we will honor applicable law. Nothing here is intended to limit any non-waivable right you have as a consumer.

How to redeem, and how to reach us

To apply a development credit, simply contact us when you're ready to discuss a build — we'll confirm your credit balance and apply it to your engagement. For any question about a charge, a credit, your 90-day window, or a statutory right, reach Houtos Labs through our contact page or at houtos.io. Payments are processed by Stripe; for billing records, your Stripe receipt is the source of truth. See also our Terms of Service and Privacy Policy.